Snap Finance - Apply Here
YelpFacebookGoogle My Business Color

INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 8:00AM - 1:00PM
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 813-689-9276 or make an appointment online!

What People Say About Us


  • -S. N

    Great place, awesome prices and they gave me a free inspection when I didn't make any purchases at all! Awesome local shop, way better then the chains and full synthetic is cheaper then the dealers!


  • -Tim S.

    Efficient, clean, courteous and they don't over sell. Support this local small business and you won't be disappointed. :)


  • -L.G

    Needed to have my brakes looked at after being told i needed to have them replaced right away by another business. After a few minutes they actually told me I wasn't in dire need of having them replaced. I opted to go ahead and have them done just because the squealing was annoying. But I have to say, I appreciate the honesty. They have a nice waiting area as well although I was only there for about 45 minutes. They offered the best prices after calling around and their professionalism was outstanding. Thanks guys.


  • -Nicole G.

    I can't believe no one has reviewed this wonderful place yet!! I went here for some A/C repairs and was so glad I did!! They were more than helpful getting me in right away and the customer service was exceptional! The waiting area is well decorated and inviting(unlike most service shops) also the staff was So friendly! I was asked more than once if I wanted a bottle of water or anything to drink:) The guys were beyond helpful explaining what was being done and trying to get my car repaired quickly so I could be on my way! My A/C is still blowing cold and it was a pleasant service experience. I Definitely recommend Velocity!

Call us for service: 813-689-9276

ASE (Automotive Service Excellence)
Jasper
ASE Master Technician
Amalie
Hunter Alignment
Snap-On Diagnostics
  • Car Care Aware