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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 8:00AM - 1:00PM
  • Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What People Say About Us


  • -S. N

    Great place, awesome prices and they gave me a free inspection when I didn't make any purchases at all! Awesome local shop, way better then the chains and full synthetic is cheaper then the dealers!


  • -Tim S.

    Efficient, clean, courteous and they don't over sell. Support this local small business and you won't be disappointed. :)


  • -L.G

    Needed to have my brakes looked at after being told i needed to have them replaced right away by another business. After a few minutes they actually told me I wasn't in dire need of having them replaced. I opted to go ahead and have them done just because the squealing was annoying. But I have to say, I appreciate the honesty. They have a nice waiting area as well although I was only there for about 45 minutes. They offered the best prices after calling around and their professionalism was outstanding. Thanks guys.


  • -Nicole G.

    I can't believe no one has reviewed this wonderful place yet!! I went here for some A/C repairs and was so glad I did!! They were more than helpful getting me in right away and the customer service was exceptional! The waiting area is well decorated and inviting(unlike most service shops) also the staff was So friendly! I was asked more than once if I wanted a bottle of water or anything to drink:) The guys were beyond helpful explaining what was being done and trying to get my car repaired quickly so I could be on my way! My A/C is still blowing cold and it was a pleasant service experience. I Definitely recommend Velocity!

Call us for service: 813-689-9276

ASE (Automotive Service Excellence)
Jasper
ASE Master Technician
Amalie
Hunter Alignment
Snap-On Diagnostics
  • Car Care Aware